Everything clients usually ask before they book. Anything else — just message us from the contact page.
Arrive with the treatment area completely clean — no eye makeup (mascara, eyeliner, eyeshadow), brow products, oils or moisturisers. Residue stops lash adhesive and brow tint from bonding properly. Skip caffeine for a few hours before lash services (it can make your eyelids flutter), remove contact lenses, and avoid retinol, AHAs or exfoliants near the area for 48 hours before. Unsure about anything? Just message us.
Only the client receiving the service can come into the salon — it keeps the space calm for everyone. Companions are welcome to wait at the Fiji Club bar area. We can’t accommodate children in the salon.
With proper care, around 3–4 weeks. Most clients book an infill every 2–3 weeks to keep them looking full.
A lash lift curls and tints your own natural lashes. Extensions add individual synthetic lashes for extra length and volume.
Brow lamination sets your brow hairs in a lifted, fuller shape. We often pair it with a wax and tint for the sharpest definition.
A little redness right after waxing is normal and fades within a few hours. Avoid touching the area, sweating heavily, or using active skincare for 24 hours afterwards.
Two golden rules. First, the 24-hour rule: keep your lashes completely dry for the first 24 hours so the adhesive fully cures — then clean them daily with an oil-free cleanser. Second, avoid oil and friction: oils break down lash adhesive, so no oil-based cleansers, removers or creams near your eyes, and no rubbing, pulling or picking.
Yes — your appointment is confirmed with full payment at the time of booking. You can pay by M-PAiSA, MyCash, or Visa/Mastercard. Your confirmation and receipt arrive by email straight away.
Once per booking, free of charge, as long as your request reaches us at least 24 hours before your appointment start time. Reschedules are subject to availability.
Cancellations at least 24 hours ahead are refunded in full. Inside 24 hours, and no-shows, the full service fee is retained — your time was reserved just for you. The full policy is in our booking terms.
The fine print lives in our booking terms & cancellation policy.
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